SurveyZ is an entirely web-based, self-service internet survey system developed and operated by Utah-based Qualtrics. It offers a variety of advanced capabilities, including unique survey questions, branching, looping, piping, trigger-based responses and form grading as well as an unparalleled collection of pre-written surveys that you can borrow questions from or use as the basis for your own surveys. The design and organization of the SurveyZ survey development environment isn’t particularly impressive (it looks like something out of 1998), and the design options for the surveys themselves are fairly limited — yet the design process is fairly smooth and even the most complex surveys can be created by individuals with very little experience. SurveyZ has a built in e-mail invitation system and a very limited reporting engine. All in all, if you’re looking for a survey system that can do just about anything and you don’t care so much about design or reporting, SurveyZ may have everything you need.

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Grapevine 3.0 is a moderately priced, relatively full-featured online self-service survey solution published by Toronto-based Business.ca. It offers most of the basic features, a few of the advanced features, and a collection of well designed, pre-written surveys and design templates that are sure to appeal to small companies and organizations who aren’t looking to spend a lot of time reinventing the marketing research wheel. The survey design/management interface is fairly easy to master, although the non-Web 2.0 driven survey development environment can sometimes be a little slow and frustrating. The system includes a lovely reporting engine, the ability to add multiple users to one account, the ability to upload lists of respondents (and send out invitations) and a fairly strong help system. While I am not so sure that I would recommend this package for advanced users or firms that intend to do a lot of research, it may be a very appropriate choice for a firm that finds the pre-written, pre-designed surveys worth the cost. 

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