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Category Archives: Evaluation Criteria
Building Your Own Survey Panel – Online Panel Management and Strategies
Julie Lemaster, an MBA student at the University of California- Riverside, has written an interesting paper (which is posted to the Sloan Center for Internet Retailing web site) entitled "Online Panel Management and Strategies: An Introduction for Managers." It is … Continue reading
How to choose a call center solution that provides good customer feedback data
Stefania Viscusi of TMCnet recently posted an article that offers ten top considerations for selecting call center software for your company. Although not completely on topic, it does have some research ramifications (one would hope that your call center is … Continue reading
Effective Customer Service Requires Not Just Knowledge, But Insight
In a recent article posted on TMCNet entitled "Effective Customer Service Requires not Just Knowledge, But Insight," Bruce Pollock identifies some of the criteria he uses when selecting a survey took specifically for use by customer service representatives and call … Continue reading
Internet Survey Software Review Criteria
There are a lot of excellent internet web interviewing packages out there. Since it is unlikely that I will personally have time to review, compare and contrast every one of them, I’ve compiled some of the criteria I consider when … Continue reading